How to Improve Your Tenant Leasing Services

shopping mall and escalators

In commercial and retail property investment, the tenants that you choose to occupy a property, or a suite in a property, will be critical to the overall investment and its performance. There are things that you can do with that concept when it comes to marketing your services to property investors and landlords locally. Choosing…

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How to Win More Listings – Make Things Easier for Your Real Estate Client

city view and bridge on river

When property owners and business owners move on a property matter, they are frequently dealing with a few pressures and decisions at a personal level.  They need help.  We are the right people to provide that ‘pressure relief’.   At the top of the ‘pressure’ list will always be price and promotion, so our job…

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The Real Advantages of Grading Your Listings in Commercial Property

City view at night

Sometimes we have just too many commercial property listings active, and that typically leads to complications in servicing clients and marketing. Inevitably that ‘burden’ can distract you from the results that you want with commissions and inspections. Over time some of your listings will become ‘stale’ as well, so there are several things to be…

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7 Essential Commercial Property Leasing Strategies

book about Commercial Real Estate Leasing

Commercial leasing is one of those things where it puts us in contact with landlords in a valuable ongoing way.  The tenant database that you are nurturing and growing now will help greatly with landlord services in leasing and tenant mix optimization.  In any larger property, the process of tenant selection should not be looked…

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How to Do a Full Property Market Analysis in Commercial Real Estate

city view, listing skills.

When you are about to take on a new listing or undertake a listing presentation with a potential new client, it is critical that all the identifiable impacting factors relating to the property are found and looked at.   That involves a full market analysis of the zone and the property types.  Know the facts before…

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How to Set Strategic Goals in Commercial Real Estate Leasing

city buildings on river

As a leasing expert in commercial real estate, you should have a few well considered and active strategic goals to help you grow market share. The word ‘strategy’ is important here as it relates to the critical elements of the property market and the leasing processes that you apply to things. Active elements of strategy…

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Setting Essential Business Goals in Commercial Real Estate Brokerage

city buildings at night

In this video on iTunes you can learn about the important and critical business goals in commercial real estate brokerage.  Watch the numbers in your activities and local property zone.  Having spent a good number of years in the brokerage ‘game’, these are the numbers that I ‘live by’ personally.   I hope they help you with…

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Leasing Commercial Property Guide for Brokers and Agents

city buildings on Hong Kong harbour

The leasing process in commercial real estate is simple and easy.  Vacancies exist in your location, and those vacancies can be a focus of your prospecting and marketing.  There are landlords that need your help with solving those vacancies.  There are tenants that require relocating.  Your job is to match those people into properties and…

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How to Profile Your Ideal Client in Commercial Real Estate Brokerage

city buildings on river

Understand your commercial real estate client choices and your property market.  Make sure you are focusing your services into the prospects and clients that can offer you the ongoing leads, listings, and reasonable commissions that you require over time.  Brokerage success is achieved through a process of focus and action; clients are part of that. …

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The Role of a Successful Key Account Manager in Commercial Real Estate Brokerage

city buildings at sunset

In commercial real estate brokerage, there are very likely to be some key accounts in your city that need special attention over time and in certain ways.  In the bigger brokerages, it is common to have key account managers to assist in the client engagement process.  Experience and market coverage supports the process.  (NB –…

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Customer Relationship Management System Examples in Commercial Real Estate

CRM systems chart by John Highman

Just about everything we do in commercial real estate brokerage should be evolving around customers and clients.  It doesn’t matter whether you work in sales, leasing, property management, or any other variation of service in the industry, your CRM system should be at the centre of your brokerage business.  (NB – you can get more…

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Cheat Sheet for Finding More Commercial and Retail Tenants – Brokerage Leasing Chart

commercial real estate tenant attraction chart by John Highman

Here is a confession.  I love leasing in quality buildings. A good leasing transaction can lead to more leasing, a sales opportunity, or a property management.  Landlords love professional leasing help with their investments.  That’s a fact. (NB – you can get more commercial and retail leasing ideas and tenant contact systems in Snapshot right…

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Seven Ways of Attracting Clients and Providing Top Commercial Brokerage Service

city buildings on river

It takes time to build customer value and loyalty in any industry.  Customers and clients are at the centre of most if not all property activity; given that rule, you want prospects and customers to remember you at the right time as they consider property choices and change.  How well do you know your clients…

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8 Things Commercial Real Estate Leasing Brokers Must Know

city buildings on Hong Kong harbour

In commercial real estate leasing, you can drive some valuable commission and listing opportunities your way if you specialize in a location and a property type.  Leasing requires a good working knowledge at a personal level of rents, vacancies, and leases.  Across all those factors, you must also know a good number of tenants and…

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The Real Benefits of a Tenant Retention Plan in Commercial and Retail Property Management

escalator in a shopping center

A tenant retention program in commercial and retail property management is a valuable leasing and asset management service.  From such a program, you can drive more leasing fees, and keep a client relatively happy with their investment opportunities and property performance over time. The retention strategy ensures that all preferred tenants in occupancy are encouraged…

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The 6 Things to Know About Landlord Contact and Opportunity in Commercial Real Estate

city buildings on Hong Kong harbour

In commercial real estate brokerage, the landlords in any town or city are welcoming of ongoing contact with brokers and agents.  The fact of the matter is that those landlords need help with rentals, leasing, tenant mix, and lease negotiations.  That is an opportunity in waiting for the astute leasing agents. (NB – you can…

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How to Achieve Cold Calling Excellence in Commercial Real Estate Brokerage

Cold call contact checklists in commercial real estate brokerage

Over time I have written about, and spent a good deal of focus on cold call systems and processes.  In commercial real estate brokerage, the telephone is such an important part of finding and generating new clients and listings.  The telephone is convenient and cheap to use; a process of making more calls is required.…

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How to Improve Leasing Skills Faster in Commercial Real Estate Brokerage

city buildings on Hong Kong harbour

If you are a professional leasing agent working with commercial and retail property owners, there are certain skills to grow at a personal level, and particular focus points in your business to optimise.  You can of course work with both landlords and tenants with their leasing requirements.  Either ‘channel’ of business has opportunities.  Size and…

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