In commercial real estate brokerage, most clients care about results and feedback over everything else that they have on their agenda. They want to work with the best agent that can resolve things efficiently, directly and in a timely way. The same client priorities apply to sales and leasing no matter what the property market…
Commercial property clients need all types of help over an extended period of time. The question is, can you fully service all of those requirements? Can you match your knowledge to the client and the property requirements? Good questions like these require consideration and initiative if you are to drive a reasonable volume of market…
Every retail shopping center should have a defined and active customer service program to help shoppers and tenants alike. Many things happen in a shopping center each day. The greater the number of tenants in the property, the greater the potential is for customer problems and issues. You want to make it easier for tenants…
Customer service in commercial real estate brokerage can and should be specifically designed and established as a consistent system across the team. In that way you can build the fullest opportunity for further repeat and referral business. There are also some well-established links to be remembered between sales, leasing, and property management. The customer experience…
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